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Customer Support
Customer Support
Our vacation specialists are happy to assist you and are here to answer your calls or emails 7 days a week. If you have any questions or require assistance in booking your trip, please feel free to contact us using the information below.| Holiday Hours | |
| Dec. 24 Dec. 25 Dec. 26 Dec. 3 Jan. 01 | 7am - 1pm PST Office closed 9am - 4pm PST 7am - 1pm PST Office closed |
| Office Contacts and Hours (October to March) | |
| Monday to Friday Saturday Sunday | 7:00 am to 6:00 pm PST 8:00 am to 4:00 pm PST 9:00 am to 4:00 pm PST |
| Online Reservations Support Hours | ||
| Packages: press option 2 Flights: press option 3 Email: res @ escapes.ca | Monday to Friday Saturday Sunday | 9:00 am to 5:30 pm PST 8:00 am to 4:00 pm PST 9:00 am to 4:00 pm PST |
| Cruise Reservations and Inquiries | ||
| Phone: press ext. 517 Email: cruises @ escapes.ca | Monday to Friday Saturday Sunday | 9:00 am to 5:30 pm PST Closed Closed |
| Head Office Location and Walk-In Hours | ||
| 445 West 6th Ave Vancouver, BC, Canada V5Y 1L3 | Monday to Friday Saturday Sunday | 8:00 am to 6:00 pm PST 9:00 am to 4:00 pm PST 9:00 am to 4:00 pm PST |
| Downtown Office Location and Walk-In Hours | ||
| 774 Thurlow Street Vancouver, BC, Canada V5Y 1L3 | Monday to Friday Saturday Sunday | 9:00 am to 5:30 pm PST Closed Closed |
