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Customer Support

Customer Support

Our vacation specialists are happy to assist you and are here to answer your calls or emails 7 days a week. If you have any questions or require assistance in booking your trip, please feel free to contact us using the information below.

Holiday Hours
Dec. 24
Dec. 25
Dec. 26
Dec. 3
Jan. 01
7am - 1pm PST
Office closed
9am - 4pm PST
7am - 1pm PST
Office closed

Office Contacts and Hours (October to March)
Monday to Friday
Saturday
Sunday
7:00 am to 6:00 pm PST
8:00 am to 4:00 pm PST
9:00 am to 4:00 pm PST

Online Reservations Support Hours
Packages: press option 2
Flights: press option 3
Email: res @ escapes.ca
Monday to Friday
Saturday
Sunday
9:00 am to 5:30 pm PST
8:00 am to 4:00 pm PST
9:00 am to 4:00 pm PST

Cruise Reservations and Inquiries
Phone: press ext. 517
Email: cruises @ escapes.ca

Monday to Friday
Saturday
Sunday
9:00 am to 5:30 pm PST
Closed
Closed

Head Office Location and Walk-In Hours
445 West 6th Ave
Vancouver, BC, Canada
V5Y 1L3
Monday to Friday
Saturday
Sunday
8:00 am to 6:00 pm PST
9:00 am to 4:00 pm PST
9:00 am to 4:00 pm PST

Downtown Office Location and Walk-In Hours
774 Thurlow Street
Vancouver, BC, Canada
V5Y 1L3
Monday to Friday
Saturday
Sunday
9:00 am to 5:30 pm PST
Closed
Closed

Vacation Links
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